I couldn’t think of a better post title but this describes how I feel about my friend’s wedding photographer perfectly.
I really contemplated disclosing the photographer who I think pulled a really shady business move on my pal but thought (1) I don’t really garner that much traffic for it to even matter and (2) in case he’s feeling “litigious”, I don’t want to deal with the headache.
Just to sum up as quickly as I can. My friend got hitched in October 2008. She hired a photographer that I recommended. My recommendation was based solely on previous brides posting their wedding photographs by this guy and then following his blog. I didn’t know much about his work ethic but thought he was talented.
He quickly posted the now standard “preview” slideshow on his blog. She loved the photos… we all did.
My friend is not a confrontational person so she waited patiently. And waited.
Finally in January – she sent him a very sweet e-mail asking about the status of her album. He responded several weeks later with an online proof. The online album contained 50 pages of photos and while she liked it, she was a bit concerned that there was NOT A SINGLE PHOTO OF HER MOTHER in it. Or her grandmother. Or of her dancing with her father. Or really any family.
She finally got back to him in April with her revisions and he said he’d get them done in a week.
She waited. And waited. And waited.
In June she sent another friendly reminder inquiring about her album. He said he never got around to her edits but would get to them soon.
So she waited. And waited. And… you guessed it. She waited.
She sent him another friendly message last week and he finally got back to her with the updated link to her online album. But then he dropped this on her:
The album is still at 50 pages which is twenty pages above the album included in your package. If there are any other images or pages you want removed please let me know. If you want to stick with the 50 page album the balance for the additional 20 pages would be $600.00.
Okay, now here is where I am pissed for my friend. She showed me her correspondence with her photographer and nowhere in that chain of e-mails does he mention this extra cost. Sure it IS in her contract that she only gets a 30 page album but if that was the case, why would he send her an album design with 50 pages? And never once during her suggested edits did he mention that she was over in her page count.
This actually happened to me. My photographer just happened to include 10 extra pages. Like, “whoops! it looks like I included too many pictures!” However, we had to drive to Virginia to approve the proofs and I sure as hell didn’t feel like driving back and forth so I said go for it and we paid the extra $500.
And I am apparently not the only person this has happened to. Is this now the standard wedding photographer practice? Build an album with too many pages and neglect to tell your clients that if they want it all – they have to pay extra for it without letting them know upfront that the album they’re looking at contains TOO MANY PAGES.
I’m upset for my friend because she has been screwed. She has been duped! She hasn’t had her wedding album for nearly a year. A YEAR. That is unacceptable.
Its stories like these that make me loathe the wedding industry. Have we all forgotten the true meaning of a marriage? the celebration of a happy union? It’s turned into a “business” where it seems normal to pay thousands of dollars for FLOWERS and ridiculous place cards.
(I totally realize I got sucked into the whole wedding industry but don’t think that I don’t regret that… )
Anywho – I just wanted to (1) warn any of the brides out there that I know that read this blog and (2) to see if any of the married gals who read this blog had a similar experience.
I just find it sickening to exploit such joyous occasion.