There’s nothing I hate more than bad customer service. I have worked in a customer-service oriented position before (granted it was high school but I totally respect retail jobs at the mall!) so I feel like I have the right to expect a certain level of service. I am not a high-maintenance customer by any means. In fact, I’m usually quite pleasant and don’t ask for much. What I expect, however, is GOOD customer service… and with a good attitude!
Living in the Baltimore Metropolitan area – I’m pretty much stuck with a small variety of “baby” superstores… most notably, the loathsome Babies R Us. While I love Target, their baby section is quite small and I feared that only registering there would leave me without a lot of variety (plus it seems most of the stuff has to be purchased online). So we were stuck.
My experience with Babies R Us has been hit or miss so far. The closest BRU to us is located in an area where I grew up. And let’s just say that the store is always packed with potential castmates of “Teen Mom” (but only the trashiest of the bunch).
I have returned a few items to BRU and that customer service has been fantastic. The ladies at that customer service desk have always helped me and one even cut me a break when I returned something because I forgot I had a coupon for it at home (technically you can’t get cash back on previous purchases but she was super nice and let me get it anyways).
However, if I need anything else… like help on the floor of the store, I’m usually shit out of luck. The staff seem to hate life and most of them don’t seem to know shit about the products. It is bad enough that as soon as you tag something as being baby-related, the price seems to jump up exponentially, but when I have to deal with turds – well, now you’re just asking for too much, BRU.
So anyways, this last week has sent me over the edge in terms of loathing BRU and I thought I’d share what they’ve done to piss me off just because I like to complain. :-)
The Glider Debacle
We need a glider. Well – we’re told by EVERYONE that we need a glider. I noticed that BRU was having a “sale” on gliders that ended on 12/24. We’re not crazy about most of the gliders we’ve seen at the store because they’re ugly (you know they are!) and they’re ridiculously overpriced. We both decided that if we were to purchase a glider, we’d get one of the fully upholstered ones (which means they cost SO MUCH MORE).
There is another baby superstore in Maryland (Buy Buy Baby) that is awesome and their selection rocks. Jeremy wanted to check them out before we made a purchase a BRU just to make sure there wasn’t something better. Well there was. There were quite a few better things but they came with a hefty price tag ($600) that I just couldn’t justify.
So we settled on BRU. We went on Christmas Eve with the intent of purchasing a chair on sale. Of course there was nobody in the section to help us so we had to go have someone paged. We settled on a chair. The floor model was in a dark brown color but it had different color swatches attached to the chair. We decided on a “buckwheat” color.
When we asked the BRU staffer about ordering the chair in buckwheat, she pointed out that it would have been a “special order”. Special orders take approximately 12 weeks to process. Are you fucking kidding me? Are they chopping down the tree to widdle the frame of the chair? Are they sitting at a loom to make the upholstery fabric? That is fucking ridiculous.
Then she said that if it was online, we could just order it directly. Now tell me how that makes sense. If it is online, doesn’t that mean that the chair IS IN STOCK? Well it WAS online but instead of going ahead and ordering it for us, she told us to go home and do it. Fuck you very much, BRU. Anywho – here’s the chair we ordered:
(and no – we did not pay full price for it! but let me just say that their “free shipping’ advertisement on their site is a big fucking fat lie. It means you get $20 off of shipping & handling. Seriously?! Fuck you again, BRU)
The Price Jump
We also registered with Amazon because Amazon is awesome. We didn’t get much from that registry mostly because it entails ordering things online and I think most people shy away from that.
I am a part of Amazon Mom because you can get some great benefits (like free shipping on baby items!) depending on your activity. But I also get e-mails about sales. I received an e-mail about a sale on baby swings so I clicked the link and saw the swing that we registered for at BRU.
At BRU, the swing costs $159.99. We noticed it on sale at Target for roughly $130. But I figured we’d go back to BRU and purchase the swing witha 20% off coupon so it would end up being slightly cheaper.
But then I saw that same swing on Amazon for $103.95!! What the fuck?! It is one thing for BRU to upcharge by $20-30 but this is a near $60 difference. AND I actually get free shipping with Amazon as opposed to a falsely advertised free shipping deal.
So we bought it from Amazon and it’ll be here tomorrow.
Wow – this post was really long. If you made it this far, thanks for reading!